Refund policy

At MooBroo, we take pride in our "Hearth & Home" quality. Because our coffee and tea are freshly roasted and consumable products, we have specific guidelines regarding returns and refunds to ensure the safety of all our customers.

1. No Returns on Coffee & Tea Due to the perishable nature of our products and food safety regulations, we do not accept returns or exchanges on coffee or tea. Please do not mail products back to us or our fulfillment partners.

2. Damaged or Incorrect Orders If your order arrived damaged during transit or if we sent you the wrong item (wrong roast, wrong grind, or incorrect tea), we will make it right!

• Timeline: You must notify us within 7 days of delivery.

• Process: Please email us at [Your Support Email] with your order number and a clear photo of the damaged item or the incorrect label.

• Resolution: If the error was ours or a result of shipping damage, we will send a replacement at no cost to you.

3. Address Errors & Package Theft

• Customer Errors: We cannot offer refunds or free replacements for orders with incorrect shipping addresses provided by the customer. Please double-check your "ship to" details at checkout.

• Lost or Stolen Packages: Once a package is marked as "Delivered" by the carrier, MooBroo is not responsible for theft. We recommend filing a claim directly with the carrier (USPS/UPS).

4. Refunds on Non-Consumable Goods (Mugs/Apparel) For merchandise like mugs and hoodies:

• We offer replacements for items that arrive broken or have printing defects.

• Because these are printed on-demand, we do not offer refunds for "buyer’s remorse" or incorrect size selection. Please refer to our sizing charts before ordering.