Shipping policy

A shipping policy for MooBroo needs to be specific about roast times. Since you're using Dripshipper, your policy should explain that your coffee isn't sitting in a warehouse—it's roasted specifically for the customer after they order.

 

Here is a professional Shipping Policy tailored to your Dripshipper setup and your "Highland Noir" brand.

MooBroo Shipping Policy

1. Our "Fresh-First" Commitment At MooBroo, we don't believe in "stale." To ensure you receive the highest quality brew, your coffee is roasted on-demand specifically for your order. We don't ship anything that has been sitting on a shelf.

2. Fulfillment & Processing Times

  • Roasting & Handling: Because we roast to order, please allow 3–5 business days for your coffee to be processed, roasted, and packaged before it ships.

  • Apparel & Merch: Our hoodies, mugs, and tees are also custom-printed for you. Please allow 5–7 business days for production.

  • Note: Business days are Monday through Friday, excluding holidays.

3. Shipping Rates & Delivery Estimates We primarily ship within the United States. Once your order is roasted and ready, it is handed off to our carriers (typically USPS or UPS).

  • Standard Shipping: Generally arrives in 3–5 business days after the roasting/production phase.

  • Total Estimated Time: You can typically expect your "broo" at your door within 7–10 business days from the date of purchase.

4. Domestic & International Shipping

  • USA: We offer reliable shipping across the mainland United States.

  • International: Currently, we focus on serving our domestic "herd." [Note: If you plan to sell in Puerto Rico or Europe as Dripshipper allows, you can add: "International rates and transit times are calculated at checkout and may be subject to local customs duties."]

5. Order Tracking As soon as your order leaves the roastery or the print shop, we will send you a Shipping Confirmation email containing your tracking number. You can follow your package’s journey from our hearth to your home.

6. Multiple Shipments To get your items to you as fast as possible, orders containing both coffee and merchandise (like hoodies or mugs) may arrive in separate packages at different times. Don't worry—the rest of your "herd" is on its way!

7. Missing or Stolen Packages MooBroo is not responsible for packages once they are marked as "Delivered" by the carrier. We recommend shipping to a secure location. If your tracking says delivered but you haven't seen it, please contact the carrier directly to open a claim.